SEVA - Ride Hailing & Mobility Partner

How to Contact Your Driver Safely Through the App

How to chat with and call your driver through the SEVA app with a masked number, and when to contact the help team instead.

2 min read

Always communicate with your driver through the app to keep your privacy protected.

  • Use chat to give landmarks for your pickup point.
  • Use in-app calling; your phone number is masked.
  • Avoid sharing your personal number or other details outside the app.
  • For issues outside the trip, contact the SEVA help team.

See SEVA's safety features.

Safety standards