Privacy Policy

This policy applies to the sevataxi.com website and the SEVA app operated by CV Twin Digital Investama (“SEVA”, “we”). Under this policy, SEVA acts as the personal data controller as defined in Law No. 27 of 2022 on Personal Data Protection (the “PDP Law”).

The data we process depends on the services you use:

• Account data — your name, phone number, and other profile information you provide when registering or verifying your account (including OTP verification).
• Location data — pickup point, destination, and trip route when you book or take a trip.
• Transaction data — booking details, fares, payment method, and SEVA eWallet history.
• Communication data — messages and calls between you and driver partners through the in-app communication features, and conversations with customer service.
• Safety data — incident reports or use of the emergency (SOS) button and, on vehicles fitted with cabin cameras, recordings relevant to trip safety.
• Device and usage data — device type, app version, and technical logs needed for the app to work properly.

This website is informational. You do not need an account to visit it. Text you enter in the fare estimator on the home page is processed in your browser to show an estimate and is not sent to or stored on our servers.

We use Vercel Web Analytics to count page visits in aggregate. This service does not use cookies and does not identify you personally. This website does not set tracking cookies or advertising pixels.

Forms on this website (corporate, fleet operator, and merchant partnerships, the SEVA Food waitlist, and problem reports) do not store your answers on our servers. Your answers are turned into a message that you send yourself to the SEVA team via WhatsApp or email, which we then use to follow up on your request.

• To provide the service: processing bookings, matching you with driver partners, and completing trips or deliveries.
• To process payments, including OTP verification and SEVA eWallet records.
• To keep people safe, prevent fraud, and handle reports or complaints.
• To provide customer support and contact you about your orders.
• To meet legal obligations and official requests from competent authorities.
• To analyse and improve service quality and user experience.

We process personal data based on your consent, the performance of the service agreement, compliance with legal obligations, and/or legitimate interests, in line with the PDP Law. You may withdraw consent at any time, although some services may then no longer be available to you.

We only share data as far as necessary with:

• Driver partners and fleet operators — the information needed to fulfil an order, such as your name, pickup point, and destination. Your phone number is masked in in-app communication.
• Service providers — parties that help us run the service, such as technology infrastructure and payment processing providers, who are bound to keep data confidential.
• Competent authorities — where required by law or a valid order.

We do not sell your personal data.

We keep personal data for as long as needed for the purposes above or as required by law, then delete or anonymise it.

We apply reasonable technical and organisational safeguards to protect data from unauthorised access, disclosure, alteration, or deletion. However, no system is entirely risk-free; keep your OTP codes and device secure.

Under the PDP Law, you have the right to:

• be informed about how your personal data is processed;
• access and obtain a copy of your personal data;
• complete or update inaccurate data;
• request deletion or destruction of your data and end its processing;
• withdraw consent you have given;
• object to, or request restriction of, certain processing;
• request your data in a portable format, where applicable.

To exercise these rights, contact us at support@seva.taxi. We may ask you to verify your identity before processing a request, and will respond within the time limits set by law.

SEVA services are not intended for children. Minors must use the service with the supervision and consent of a parent or guardian. If you believe we have collected a child's data without valid consent, please contact us so we can act on it.

We may update this policy from time to time. The latest version is always available on this page with its update date. We will announce material changes through the app or other official channels.

CV Twin Digital Investama
Jl. Raya Tanjung Barat No. 81 C, RT.02/RW.04, Kel. Tanjung Barat, Kec. Jagakarsa, Kota Jakarta Selatan, DKI Jakarta 12530
Email: support@seva.taxi
WhatsApp / Phone: +62 813-7797-167
Instagram: @seva.taxi