SEVA - Ride Hailing & Mobility Partner

Industry Highlights & Where SEVA Stands

We summarise key ride-hailing news in Indonesia and explain what SEVA already does on each issue: driver earnings, clear fares, and passenger safety. Source articles are in Indonesian.

  1. Where SEVA Stands

    Vehicle and safety-gear standards are already in writing

    • Partner vehicle requirements: 2017 or newer, valid registration and tax, and roadworthy condition.
    • SEVA Ride drivers bring a helmet for their passenger.
    • Complaints can be filed through the Report a Problem form in the Help Center or on our official WhatsApp.
    See driver partner requirements
  2. Where SEVA Stands

    SEVA's fee is 5%, below the 8% cap

    • Driver partners have paid only a 5% platform fee from day one, keeping 95% of every fare.
    • Our fare formula (base fare + per km) is published openly on the website and in the app.
    See the driver partner scheme
  3. Where SEVA Stands

    SEVA Send's delivery fee formula is already public

    • SEVA Send fee = Rp 10,000 base fare + Rp 3,000/km, shown in the app before you book.
    • Parcels go directly with no warehouse stops, with photo proof of delivery.
    See SEVA Send fares
  4. Where SEVA Stands

    A clear partnership from day one

    • Free, fully online driver sign-up.
    • Drivers set their own hours, with daily payouts.
    • Drivers keep 95%; the platform fee is only 5%.
    Become a driver partner
  5. Where SEVA Stands

    A fare and revenue-share formula anyone can check

    • Fare = base fare + per-km charge, published for every service.
    • Drivers get 95% of the trip fare, with a worked example on the SEVA blog.
    See how driver earnings are calculated
  6. Where SEVA Stands

    Fixed upfront fares, no surge pricing

    • The total fare is shown in the app before you confirm your booking.
    • No sudden price increases in rush hour or rain.
    Compare SEVA fares
  7. Where SEVA Stands

    Why you should keep your booking in the app

    • Every trip is recorded in your history, so lost items can be traced through the right driver.
    • SOS, Trip Sharing, and number masking only work for in-app bookings.
    • The fare is fixed upfront, so there's no haggling.
    SEVA safety standards
  8. Where SEVA Stands

    No change needed: SEVA drivers already keep 95%

    • Drivers keep 95% of the fare, paid out daily.
    • Free, fully online driver sign-up.
    Become a driver partner
  9. Where SEVA Stands

    Passenger data is handled under the PDP Law

    • Phone numbers are masked when passengers and drivers communicate.
    • Data is only shared as needed to fulfil an order, and SEVA does not sell personal data.
    Read the Privacy Policy
  10. Where SEVA Stands

    Safety measures already running at SEVA

    • Driver document checks (national ID, driving licence, police clearance, vehicle registration) before taking orders.
    • SOS button to call 112 or your emergency contact, live trip sharing, and phone number masking.
    • A problem-report channel in the Help Center and on our official WhatsApp.
    SEVA safety standards

The articles above belong to their respective publishers and link to the original source. SEVA is not affiliated with these publishers; the summaries and "Where SEVA Stands" notes are written by the SEVA team.

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