Left Something in a Taxi or on a Motorbike Ride? Here's What to Do

Quick steps if you leave something in a SEVA vehicle: contact the driver from your trip history, have your trip ID ready, and contact the help team.

Published 11 October 20262 min read

Leaving your phone, wallet, or bag in a vehicle can happen to anyone. The faster you act, the better your chance of getting it back.

What to do

Open Trip History in the SEVA app.
Select the trip, then contact the driver through in-app chat or call.
Describe the item and agree on how it will be returned.
If you can't reach the driver, contact the SEVA help team on WhatsApp or by email with your trip ID.

Tips so it doesn't happen again

Check the seats and boot before you get out.
Keep small items in one bag instead of putting them on the seat.
If it's your phone you left behind, use another phone to contact the help team.

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