How to Cancel a SEVA Booking and the Cancellation Rules

SEVA cancellation rules: free within the first 5 minutes for SEVA Car, in-app terms for other services, and the impact of repeated cancellations.

Published 11 October 20262 min read

Plans change. Here's what to know before you cancel a booking.

SEVA Car: cancelling within the first 5 minutes after booking is free.
Terms after 5 minutes, and for other services, are shown in the app when you book.
Repeated cancellations without a good reason may lead to account restrictions.

If you want to change your destination, message your driver in the app before deciding to cancel.

Read the service Terms & Conditions.

Terms & Conditions

More Guides

See All Articles

Fares & Costs

Motorbike Taxi Fares in Jakarta: How They're Calculated & SEVA Ride Price Examples

How much does a motorbike taxi cost in Jakarta? Learn how SEVA Ride fares are calculated, with price examples for 3 to 15 km trips in Greater Jakarta.

Airports & Stations

Online Taxi to Soekarno-Hatta Airport: Fare Estimates & Tips

A guide to taking an online taxi to Soekarno-Hatta Airport (CGK): SEVA Car fare estimates, luggage space, tolls and parking, and tips to avoid being late.

Delivery

Same-Day Parcel Delivery in Jakarta: Fees, Size Limits & Prohibited Items

How to send a same-day parcel in Greater Jakarta with SEVA Send: how the fee is calculated, fee examples, the 20 kg weight limit, 40×40×40 cm size, and prohibited items.